IT Remote Support Engineer – Sandyford

[b][red]Reporting To:[/b][/red] Service Manager

Primary Objective

Provide Level 2/3 remote support for all IT-related issues of our small-medium business customers, working as part of a small team.

[b][red]Responsibilities[/b][/red]

• Day-to-day support of our customers’ IT needs, from level 1 desktop issues to level 3 server and network outages. c. 2000 users and 350 servers

• Mentoring of other remote support engineers

• Handle escalated issues from remote and field support engineers

• Work to meet SLAs

• Deal with third-party vendors to resolve issues where necessary

• Liaise regularly with the service manager to report on remote support issues

• Build long-term relationships with key customers

• Provide pre-sales consultation to sales staff and/or customers

[b][red]Skills / Experience Required[/b][/red]

• Minimum 4-5 years relevant experience, preferably field and remote support

• 3rd level degree in computer science or technical discipline

• Industry qualifications such as MCSA, MCSE, CCNA

• Excellent knowledge of the following a requirement:
o Microsoft desktop (XP/7) and server (2003/2008/2012) operating systems
o Microsoft Exchange 2003/2007/2010/2013
o Active Directory
o TCP/IP, DNS, routing, NAT, firewalls, VPNs and general SMTP/email operation
o General backup software operation (eg. BackupExec, Offsite, ArcServe)
o PC and server hardware support

• Detailed knowledge of the following a major bonus:
o Anti-spam software technologies (MailMarshal, MXSweep etc.)
o Virtualisation (HyperV and/or VMWare)
o Microsoft ActiveSync, IIS, SSL certs
o Domain hosting/registration principles
o Anti-virus software (Sophos, McAfee or equivalent)
o Understanding of structured cabling, switches etc.
o Familiarity with SANs, RAID, Windows clusters, Terminal Services, SQL Server

[b][red]Key Personal Attributes[/b][/red]

• Excellent communication skills, both written and oral

• Excellent customer service skills

• Ability to problem solve, see issues through to their resolution and work to prevent re-occurrence

• Attention to detail

• Avid interest in technology

• Enthusiasm for working in a small company environment where everybody needs to ‘dig in’ but exposure to new areas and technologies is constant

[b][red]The Company – Infinite Technology[/b][/red]
Infinite Technology is a service focussed IT support and installation provider since 1995. We aim to bring professional solutions and support to businesses of all sizes, while providing an enjoyable working atmosphere for our staff. We are a young, dynamic, forward-thinking and hardworking company.

[b][red]We do not require the assistance of recruiters for this role, thanks.[/b][/red]