ICT projects Officer – Clontarf – Maternity Cover

The primary purpose of this role is to project manage and support the rollout of various IWA ICT projects by serving as a link between the ICT Team and IWA’s Business Users of ICT Business Applications (primarily service delivery, management and administrative personnel). This role will combine a range of technical, project management and communications skills to coordinate the delivery and adoption of new ICT initiatives.

This role reports to the IWA Head of ICT & Procurement. However, as there will be a particular focus during the lifetime of this project role on delivery of telecoms and infrastructure initiatives this role will also have a dotted line reporting relationship to the IWA Infrastructure and Systems Manager who will direct much of their work on a day to day basis.

For the successful implementation of this role there are a number of key relationships which should be fostered and developed. This role will report directly to the Head of ICT & Procurement but will also need to develop and maintain close working relationships with:

 IWA Service Desk Team Leader/ ICT Service Desk Team

 IWA Senior Management Team and local management

 IWA business users

 External vendors and contractors supporting the implementation key ICT initiatives

 It is envisaged that a key project work area during the lifetime of this contract role will be in support of the implementation of changes to IWA’s telecoms infrastructure. This will include adoption of SIP based technologies, migration to managed broadband and managing the migration of company mobile phones, including providing one to one user support, to consolidate IWA’s mobile phone and fixed phone accounts with a single provider.

 Supporting the roles of Head of ICT & Procurement and ICT Infrastructure & Systems Manager in coordinating the work of external contractors and other technical resources.

 Providing second level technical support to IWA Business Users in their use of IWA’s ICT Business Applications,

 Development and delivery of training and support to IWA Business Users to support IWA’s ICT initiatives in areas of telecoms and new business applications.

 Agree key project plans for new IWA’s ICT initiatives with relevant IWA management personnel and update/report on these projects as they progress.

 To assist with any other responsibilities or tasks as determined by the Head of ICT & Procurement, and ICT Infrastructure & Systems Manager or his/her nominee.

 At least 3 years of experience in the delivery of telecoms and ICT infrastructure projects in a corporate setting is essential

 A relevant formal networking/ telecommunications or ICT qualification- either a recognized networking certification such as CCNA or a more general ICT qualification at QQI Level 6 or above is essential

 At least 1 year of work experience in an ICT Service/ Support Desk setting is desirable

 Strong project management and organizational skills- a formal qualification such as PMI, Prince or ITIL would be advantageous

 Account management experience with external vendors is desirable

 Ability to deliver training and one to one user support in a clear and engaging way

 Detailed exposure to and knowledge of SIP and PBX telephony.

 Strong IT skills and technical experience including familiarity with IWA’s existing and proposed business applications systems- exposure to Office 365/Share-point /Dynamics CRM from an Systems Administration perspective would be advantageous. (A substantial rollout of Office 365 across the organization will be taking place concurrent with this maternity leave contract.)

 Excellent written and verbal communications including the ability to foster and maintain effective relationships with colleagues and stakeholders.

 Strong customer service focus and a high level of interpersonal and communication skills.

 The ability to work as part of a team and work on own initiative

 Be of good character



 Salary between €25,752 and € 42,891 (DOE)

 Excellent working conditions

 A commitment to the on-going training and development of all employees

 25 days annual leave

 Pension scheme and group VHI

 Employee Assistance Programme

This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.