Description Role This role will be best suited to individuals who would like to increase their scope and range of skills in the ICT support sector. Duties & Responsibilities • Working closely with customers and suppliers to deliver solutions for their ICT requirements you will need to be adaptive in your approach and call on...
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Permanent
Helpdesk Support Engineer – Cork
Competitive Salary Offered
Description Role
This role will be best suited to individuals who would like to increase their scope and range of skills in the ICT support sector.
Duties & Responsibilities
• Working closely with customers and suppliers to deliver solutions for their ICT requirements you will need to be adaptive in your approach and call on a large supporting team from the PFH Technology Group.
• As part of the team, this person will be responsible for monitoring customers’ infrastructure.
• You will be responsible for identifying issues and taking preventative action to ensure business continuity for our customer base.
• In addition to this you will be a point of escalation for Level 1 engineers; working with the support team to ensure all issues are resolved quickly
• The range of products includes but is not limited to Microsoft, HP, IBM, Cisco, Symantec, Citrix, and VMware.
Education & Experience
• Minimum 4 years’ experience in both remote and on-site support.
• Experience in supporting VMware and Citrix environments.
• Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008.
• Proven track record in delivering a high quality of customer service while adhering to business SLA.
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