For this role you will be responsible for managing all IT Operational staff to ensure that end users are receiving the appropriate assistance – both in terms of cost and service response time. The Helpdesk Manager is responsible for developing and subsequently managing all procedures related to the identification, prioritization, and resolution of end user...
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Contract
Helpdesk Manager
Negotiable
For this role you will be responsible for managing all IT Operational staff to ensure that end users are receiving the appropriate assistance – both in terms of cost and service response time.
The Helpdesk Manager is responsible for developing and subsequently managing all procedures related to the identification, prioritization, and resolution of end user help requests (including the monitoring, tracking, and coordination of Help Desk functions).
The Helpdesk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
This is a 12 month fixed term contract
Skill Set Required:
· Adaptable/flexible.
· Service Orientated
· Commercially astute – able to introduce and achieve operational efficiencies.
· Is strategically award and maintains a strategic vision in managing the long-term goals.
•
High drive and determination/positive mental attitude.
Please forward your updated CV through the link below.
You can't apply for this job, is has expired.