My Client is looking for a Senior Helpdesk Analyst with French for a 12 month contract based in Meath. Good rate on offer for the right candidate Role: Main task of Service Desk / Deskside support agent task is the handling of incidents and requests reported by users of the customer in the context of...
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Contract
Helpdesk Analyst (French) Contract
€130 - €150 per day
My Client is looking for a Senior Helpdesk Analyst with French for a 12 month contract based in Meath.
Good rate on offer for the right candidate
Role:
Main task of Service Desk / Deskside support agent task is the handling of incidents and requests reported by users of the customer in the context of Local Operational Services (Service Mode with SLA)
It includes:
Call taking and incident resolution (high importance on First Call Resolution Rate -> Technical level on first line)
– Requests fulfillment (incl. installation of SW, Move Installation of HW, etc)
Requested skills:
– Experience of IT support and interaction with users
– Customer Communications skills
– Expertise in Microsoft windows (XP) and office packages (2003)
– Strong ability to work in teams and flexibility for type of tasks
– English (interaction with users) – very strongly recommanded to have knowledge of French as well.
If you think you are suitable for the role then please do send on your up to date C.V and contact details to the above e-mail address or phone Colm on 00353-1-6705070.
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