realTime Recruitment are currently looking for a Helpdesk Operative to join our clients growing team. This is a contract role based in Cork. The ideal candidate will have at least 6 months experience in a similar role. The Role: Answer calls, voice messages, emails and all requests for support from end users Log, categorise and...
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Contract
Helpdesk Administrator (Cork)
Negotiable
realTime Recruitment are currently looking for a Helpdesk Operative to join our clients growing team.
This is a contract role based in Cork. The ideal candidate will have at least 6 months experience in a similar role.
The Role:
Answer calls, voice messages, emails and all requests for support from end users
Log, categorise and prioritise each incident according to agreed SLA
Resolve the issue over the telephone on first contact
Escalate issues to Level 2 technicians when required
Compile regular performance reports
Key Skills Required:
Active Directory
Microsoft Office Suite
Windows 7
Excellent communication skills
Excellent documentation and organisation skills
Is this role for you? If so, please send me in your updated CV to max.lane@real.ie or call me in confidence on 01-6520652
You can't apply for this job, is has expired.