Help Desk analyst (2nd level)

On behalf of our multinational client providing business services
We are looking for a Technical Support Analyst/Help desk analyst (2nd level) based in Kilkenny
Responsibilities:
Registering user support calls in the Call Management System – LANDesk Service Desk.
Ensuring that LANDesk Service Desk is kept up-to-date and accurate
Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
Providing online End User support for PCs, Printers, standard MS Operating system, MS Office, Exchange and other applications
Providing network support of LAN, WAN, MAN and RAS.
Overseeing the administration of Global Active Directory of the company’s global network.
Reading technical manuals, conferring with users and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Reporting on support performance in line with IT Service Level Agreements

Requirements:
A degree in Computing / IT
A minimum of 2 –3 years experience in a similar role.
An excellent knowledge of Windows – Win 7, Win 2008 and Windows XP.
Ability to identify and prioritize issues as appropriate to business urgency.
Able to self learn and develop.
Level headed and can work unsupervised or as part of a team.
Adaptable to changing priorities, tasks & work schedules to meet customer services standards
PC, printer and networking troubleshooting skills.
Excellent diagnostic, analytical & problem solving skills
Excellent customer service skills.
Strong and proven communication skills
Full clean driver’s license
Able and willing to travel if required for periods of time.
MCP / MCSE / MCSA / CCNA qualifications are not essential but would be an advantage.
Firewall and VPN Technologies experience is not essential but would be an advantage.

For further information please apply online with your detailed up-to-date CV or on mail: ajuhasz@sigmar.ie, or call Andrea on (01) 474 46 32.