Role: Build relationships and processes to support effective SLA management within the Service and Assure team as well as other eircom Business functions and our clients Manage a 24X7 rota for out of hours support where appropriate build processes with other eircom functions to provide or supplement the capability within eircom Business Contribute to developing...
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Permanent
Head of Customer Response Center- Telecoms
Negotiable
Role:
Build relationships and processes to support effective SLA management within the Service and Assure team as well as other eircom Business functions and our clients
Manage a 24X7 rota for out of hours support where appropriate build processes with other eircom functions to provide or supplement the capability within eircom Business
Contribute to developing and executing the customer service strategy
Successfully delivering the target Customer Experience
Management of and compliance with customer SLA
Requirements:
Qualifications Business/Science Degree/Masters/MBA/Equivalent
Experience – Min 10 years industry experience
Industry Background Comms/ICT/Consulting/SI
Experience in large scale ICT Managed Service solution delivery
Managing external vendors
Management of complex projects
Knowledge of Operational activities
Knowledge of Fixed Line Telecoms technology and infrastructure
For more information, contact Darren Savage on 01 514 4906
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