German Tech Support – Unix & Linux

Due to continued expansion, we are currently looking to recruit an experienced German speaking Technical Support Engineers with both Unix and Linux experience.
Salary is between €35k and €45k based on the candidates experience and expertise plus full benefits
Candidates must be fluent in German and English
The successful candidate will apply general systems level technical expertise to standard to moderately complex systems level customer issues.
Duties
• Identifies and provides resolutions to an assortment of technical problems.
• Provides validated technical information, support process instructions and special support requirements to the customer base.
• Engineers provide problem determination and resolution for customer issues.
• Develop and implement resolutions to identified problems, and follows standard practices and procedures.
• Identifies, records and proactively revises current procedures and tools to improve customer satisfaction.
• Need to engage or escalate to more senior resources to resolve more complex issues
• Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
• May assist in problem recreation and failure analysis of systems level issues.
• Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
• May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate.

Skills
• Bsc in Computer Science or related discipline
• 4 – 5 Years experience in a similar environment
• Native German and English