French Technical Account Manager

French Technical Account Manager with 4-5yrs knowledge of Microsoft Windows or UNIX Operating Systems required for permanent role in Cork.

Responsibilities:
Responsible for providing direct client support, responding to reported software product issues by troubleshooting, isolating and solving the problem.
Maintain a high level of responsiveness to customer requests, needs and queries and take ownership of the premium support relationship to drive customer satisfaction by proactively managing and delivering technical information to our customers both online and via telephone.
Manage support issues directly related to the use, support and implementation of products and solutions with effective customer skills required over the phone, and online to ensure the highest level of customer satisfaction by understanding and identifying the customers complex network.
Effectively interact with the engineering teams to provide solutions to complex technical issues.
Provide phone and email support for designated customers.
Share best practices with TAM members to enhance the quality and efficiency of support. Attempt first call case resolution, software/network troubleshooting and proactive support services.
Maintain and expand working knowledge of current products as well as their integration and methods of support delivery.
Assist in the development of the knowledge base by keeping the solutions database up to date.
Any other ad hoc duties as required and defined by management.

Requirements:

Minimum 4-5 years basic knowledge of Microsoft Windows 2003/2008 or UNIX (AS/400 or S390) Operating Systems.
Minimum 4 years experience in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational Products and Peripherals customized to each client network.
Minimum 3 years experience basic troubleshooting and management experience in multi-protocol (TCP/IP) routed network environment.
Minimum 1-2 years working in a virtualised environment
One or more of the following certifications or related experience: MCSE 2003/2008 Certification, UNIX System Administrator/RHCA-E/Solaris Administrator, Certified Lotus Professional, CNE or CCNA Qualifications/Professional Certifications
Strong multi-tasking and problem resolution abilities
Ability to effectively instruct or guide customers onsite, online and via telephone.
Ability to manage own time effectively.
Quick learner with desire to learn new tools and techniques.
Excellent English and French
Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients.
Previous experience working with multi-cultural teams.

For more information on this exciting role please contact Emer Moore on 01-6321200 or send CV to Emer.Moore@icds.ie ICDS Recruitment Group is committed to providing a professional service. All communication is treated in the strictest confidence. Cv’s are NOT released without candidates knowledge or consent.