French Level 2 Tech Support

Due to continued expansion, we are currently looking to recruit an experienced French speaking Technical Support Engineer for a full time permenent position to be based in Cork, Ireland.
Our client is an I.T multi-national with over 2,000 people working in Cork
Salary On Offer: 35k – 40k plus excellent benefits and real career progression opportunities
Duties:
Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Maintains a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers. Contributes to centralized problem identification and resolution database.
May identify and interpret interoperability and support matrixes.
Provides input to training programs and/or serviceability enhancements as requested by the Field and Technical Support Departments.
Reviews training materials and procedural documentation as requested.
Communicates effectively to internal and external customers as necessary through a variety of mediums.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.

Skills:
Position prefers an Associate or Bachelor of Science Degree in Computer Science, Engineering, or equivalent industry related experience.
Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures.

To apply, send your cv to mwade@sigmar.ie