We are currently seeking to recruit a French Customer Support Analyst to join a leading international employer. Key Responsibilities: The successful candidates will work as part of a team providing remote IT support to business units in both English and French. Shift work will be required but will be well compensated with a generous shift allowance....
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Contract
French Customer Support (NOT CALL CENTRE)
shift, holiday pay etc
We are currently seeking to recruit a French Customer Support Analyst to join a leading international employer.
Key Responsibilities:
The successful candidates will work as part of a team providing remote IT support to business units in both English and French. Shift work will be required but will be well compensated with a generous shift allowance.
 Primary responsibilities will include but are not limited to:
* Remote support of desktop operating systems and applications including Windows, Lotus  Notes and MS Office.
* Remote support of production applications including SAP and Auto-CAD.
* Remote support of IT infrastructure including networks, active directory and Unix.
* Incident management of high impact IT Issues impacting production.
* Any other tasks required as directed by line management.
Qualifications and Experience Required:
Essential:
We are looking for a candidate who has demonstrated strong interpersonal and communication skills in both English and French. These are essential in the provision of remote support. Candidates must be able to show evidence of significant experience of providing customer support via telephone in a business environment.
Desirable:
Experience in providing IT support in a helpdesk environment would be desirable but is not essential as full training will be provided as well as on-going coaching.
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