Desk Top Support

Technicians will install Customer standard operating systems and business applications on desktop and laptop systems and associated peripherals in the Customer environment.  Technicians will apply basic troubleshooting techniques both to isolate product failures to the field replaceable unit (FRU) level and to resolve software break-fix issues.   Technicians will perform desk side IMAC services (install, move, add, change) and basic quality assurance on system configurations and system repairs.  Technicians will perform all administrative responsibilities, case documentation, support the back office operations (as defined in Vendor’s Standard Operating Procedures), and will adhere to established manufacturer warranty procedures.

The ideal candidate will have 3- 5 years of proven experience in a desk side support environment.Hours are 8am to 5pm, Monday – Friday excluding public holidays.

 Responsibilities of DSS:

IMAC (Installation, Move, Add, Change)

Hardware Support (PC, Notebook, Blackberry, Phone, Periphery,..)

Software Support (Standard software within agreed SLAs, Special Software – best effort)

User Support

Call Coordination (as needed for on site required interventions)

All on-site interventions for IT related equipment as required by a Service Desk incident or a Business System Service Request (BSSR)

Tools

 

Lenovo T400 – 4GB RAM

Lenovo X200 – 4GB RAM

Lenovo M58p – 4GB RAM

Windows XP Service Pack 3

Microsoft Office 2007 Service Pack 2

Internet Explorer 6.x

Lotus Notes 8.x

Lotus Domino 8.x

Media Player 10.x

Windows Sharepoint Services 3.x

Symantec Endpoint Protector 11

Adobe Acrobat Reader 8.x

WinZip 9.x

LANDesk 8.x

Lotus Sametime Advanced

WebEx/BT Conferencing

KO WebTV v 5.x

Symantec Endpoint Protector 11

iPass 4.x

Connected DataProtector 8.x

Utimaco Safeguard Easy

Blackberry