Data Analyst – Mayo

[b]Matrix Recruitment[/b] are currently seeking a [b]Data Analyst[/b] for our client based in [b]Mayo[/b].

[b]Role & Responsibilities:[/b]

The role of the Quality Specialist/Controller is to manage the Quality of a large number of employees.
The Quality Specialist/Controller will be required to analyse the quality performance of these contractors against agreed quality metrics, using a variety of tools and applications, especially complex data analysis using Microsoft Excel.
When Quality issues are encountered, the Quality Specialist/Controller will be required to provide educational support and direct engagement with the Contractors to improve quality, using technologies such as Online Video Production, Webinar hosting and eLearning.
Quality Specialists/Controllers will be required to conduct Root cause Analysis of quality issues on an on-going basis, and to recommend continuous improvement actions.

[b]Requirements:[b]

3rd Level Qualification essential (preferably Business / Technology related).
Must have lived and worked in US for at least 5 years.
Must have at least 3 years Post Qualification, relevant industry experience.
Must have strong Microsoft Office skills.
Must be proficient to a high level in Excel and PowerPoint in particular.
Quality background preferred (2-3 years in a Multinational work environment).
Practical experience with SQL an advantage.
Must have a working knowledge of social media and internet technologies.
Working knowledge/experience of SharePoint a distinct advantage.
Practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.

[b]Interested candidates please contact Annette on 091 744580
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