Customer Support Engineer Louth

Symantec , TCP/IP , Windows , Support , FTP, Customer
RESPONSIBILITIES
First point of contact providing phone, email, online support
Log and process support calls, if necessary escalate to Core support engineers.
Provide first and second level of troubleshooting
Provision of detailed and accurate guidance on the use of companies Software to supported base.
Interact with other members of the team to provide solutions to minor technical issues.
To bring any unusual problems or incidents to the attention of management.
Ensure that all laptops have corporate encryption installed
Ensure that all pc’s/laptops/Servers have corporate anti-virus installed
Participate in process improvement activities

Qualifications/Professional Certifications:
Ability to work under pressure
Positive attitude towards change
Technical minded
Highly motivated with a willingness to learn.
A strong team player with a flexible approach.
Aptitude for solving problems
Effective communicator with a positive and confident attitude
Ability to drive and execute projects
Proactive
Willingness to take ownership

Experienced Required:
Minimum of 1/2 years proven experience gained in a network administration or customer support background. Experience of working in a corporate support environment is an advantage
Experience of Symantec products a definite advantage
Working experience in a Service/Support organization where customer contact was by Phone, Email, and or Web Tools
Education in technical field, and or industry certifications are advantageous
Knowledge of TCP/IP, HTTP, SMTP, FTP protocols
Troubleshooting skills in multi application environments
Windows administration

For more information on the role, please call Niall on 061 315769

FRS Recruitment is committed to promoting diversity and disability in the workplace and is a KANCHI 100 Company