Customer Support Advisor / Technical Support Representative – Accounts and Payroll Software Support

Customer Support Advisor / Technical Support Representative – Accounts and Payroll Software Support
South County Dublin
€20,000 – €22,000

As one of Ireland’s largest software providers, our client provides a range of accounts and payroll software to customers nationally and internationally. An opportunity has now arisen for a Customer Support Advisor / Technical Support Representative to join their team.

This role would suit a conscientious and hardworking individual wishing to develop a career in the IT industry with a dynamic and forward thinking company.

As a Customer Support Advisor / Technical Support Representative, you will be responsible for providing technical support and customer service, with an emphasis on handling the most frequently asked questions, as quickly and effectively as possible.

You will be tasked with:

– Providing software support to the customer base
– Identifying customer issues and making recommendations
– Following through on customer enquiries, complaints and requests
– Assisting the sales rep with pre-sales queries
– Ensuring all customer calls are logged on the in-house system

To be considered for the role of Customer Support Advisor / Technical Support Representative, you must have a leaving certificate (or equivalent). You must also possess good computer skills and be comfortable with using programmes such as Word and Excel.

Additionally, you must react well under pressure and demonstrate ownership and responsibility. You must also possess the ability to nurture strong professional relationships with customers at all times.

Although not essential, a degree (or equivalent) in an IT related discipline would be a distinct advantage to your application. Knowledge of accounting and payroll software practices would also be beneficial, as would knowledge of operating systems and business applications.

To apply for the role of Customer Support Advisor / Technical Support Representative (Accounts and Payroll Software Support), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.

Additional Keywords: Customer Support Advisor, Technical Support Representative, Accounts and Payroll Software Support, Junior Customer Support Representative, Junior Technical Support Advisor, customer Support Consultant, Customer Services Advisor, customer Service Representative, Technical Support.

This vacancy is being advertised by Web Recruit Ireland Ltd. The services advertised by Web Recruit Ireland Ltd are those of an Employment Agency.