Customer Interaction Consultant with French

This is a unique opportunity to be part of a team that supports SAP® customers within an organization that interfaces between the customer and technical support across Europe, the Middle East, Africa, the United States, and Canada.

Tasks:

• Manage customer expectations in accordance with established SAP processes and procedures.
• Evaluate (from a commercial perspective) how the customer’s technical issue affects daily business processes.
• Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner.
• Assist the customer with queries relating to system access and downloading software.
• Proactively position service entitlements to customers in line with their SAP contract agreement.

Requirements:

• Fluency in English & French
• Collaborative approach to work with others to achieve group goals; ability to energize people to work together to accomplish business results
• Willingness to take personal responsibility to ensure external and internal customer satisfaction despite time pressure
• Ability to build relationships and develop rapport internally and with external clients
• Commitment to continuous updating of knowledge of current systems and technology by reviewing materials and consulting internal or external experts
• Recognition of and action on opportunities to address present problems and work toward a resolution
• Flexibility with working hours• Minimum of two years of experience in a customer service role