Cisco WAN Engineer

* Proven experience working within large scale networks/ISP environments

* Strong understanding of TCP/IP, routing, VPNs, QoS, layer 2 and layer 3 VLANS – requirements include BGP, EIGRP, OSPF, RIP, HSRP, and NAT

* Proven experience in installing and maintaining WAN infrastructure components.

* Proven experience knowledge of managing enterprise networks with diverse solutions from multiple vendors with a focus on Cisco, and others such as HP, F5, Checkpoint, Juniper, Fortinet etc.

* CCNP, or CCNP SP certification desirable

* Work with Telecommunications carriers to resolve network issues

* Act as an external point of contact to handle problem reports and maintain relations with network peers and vendors

* Act as an internal point of contact to resolve network related technical issues

* Execute planned network maintenance and capacity improvements work.

* Ability to analyze network behavior and performance using standard tools

* Hands on experience with network monitoring, reporting and performance software

* Customer Centric -High level of customer focus

* Customer Centric -Ability to understand the customer impact in incident management

* Team player who is proactive and self motivated

* Ability to identify & fix points of failure in process

* Awareness of the support tools & partners used to deliver support to customers

* Ability to work effectively at all levels both internally, externally and within groups.

* Knowledge of Incident management best practice an advantage