Business Improvement Specialist /Consultant

Our client is a large UK based company who provide a variety of managed and IT services to various clients across the UK and Ireland; and are currently recruiting for the position of Business Improvement Specialist. This is a contract role initially for 3 months with a possible view to extension.

Key Responsibilities:

* To lead on all aspects of process management design and customer satisfaction improvement to:
* Ensure adoption of best practice wherever appropriate
* Provide guidance on all aspects of process management and customer satisfaction
* Evaluate existing processes using appropriate tools and techniques and methodologies.
* Oversee the production of written documentation.
* Maintain the integrity of processes.
* Design test and map processes to agreed specifications, corporate standards, architecture and methods.
* Development of appropriate measurement set including application of relevant standards.
* Recommend process/procedural change
* Provide support to clients on aligning technology in support of key programmes.

Skills/Experience:

* Experience gained in a commercial environment with a good working knowledge in at least one of the following; Process Management, Systems Implementation/Operation, Business Change and quality management.
* To provide data in order to test/challenge current thinking and support the implementation of new practices/policies and where necessary build alternative strategies that can drive improvements in business performance.
* Recognised expertise in one or more specific area of business improvement activity and the ability to share this expertise with colleagues across the business.
* Good understanding and use of analytical tools, techniques and behaviours. The ability to lead and be part of high performance teams with good product/process/quality/customer satisfaction knowledge.
* Good understanding of the business environment internally and externally through; operational business experience in manufacturing, call centre, field engineering, account management, service/relationship management or other related disciplines.
* Leadership and direction of peer and virtual teams
* Process management, design and implementation.
* Business Improvement, Quality systems/tools and techniques design and implementation.
* People and programme leadership skills.

This position offers an attractive daily rate and the opportunity to work with a leading organisation in Belfast. To apply please send through an up to date CV using the link provided or call 028 90323333 asking for Chris Auld for further information and a confidential chat.