Business Consultant

As a FINEOS Business Consultant you will be expected to provide leadership on and contribute to the application of industry best practice standards using the FINEOS application. When necessary you will also recommend changes to business processes to reflect lessons learned from your industry and previous project experience. Over time you will be expected to become a FINEOS product expert and lead the client in configuring the FINEOS product to its best advantage.

You will be a FINEOS product expert and lead the customer in configuring the FINEOS product to its best advantage working with the solution review group to ensure longevity of the customer’s configuration.

The role is largely a customer facing role but you will need to establish key relationships within the FINEOS organisation to support the customer effectively by providing them with the latest FINEOS information.

You will be expected to demonstrate the FINEOS Product to mentor customers in using FINEOS products and to mentor other BAs as you become expert in your role. Some customers may require you to work with the training department in order to tailor training courses to the customer’s specific needs ensuring their training is effective and relevant.

Responsibilities:
• Liaising with Sales to ascertain the project scope and high level requirements
• Familiarising yourself with the sales demonstration build and configuration
• Eliciting Requirements from customer and documentation of those requirements
• Communicating the customers requirements to all stakeholders
• Managing requirements through to delivery
• Working with the project manager to estimate and plan the requirements gathering, configuration solution and requirements management for the project and closely tracking against that plan
• Advising best practice and risks associated with non- adherence to key project stakeholders ( PM’s, TC’s, Customer Account Managers etc.)
• Managing clients expectations of the FINEOS delivery
• Presentations of FINEOS product

Required Skills:
• Logical Thinker
• Problem Solver
• Focused on quality
• Self starter
• Takes responsibility for deliveries
• Takes responsibility for self learning
• Willing to highlight issues and risks and give constructive feedback
• A true team player
• Comfortable working under pressure

Required Experience:
• London markets expertise
• Business Representative on an IT Project
• Business Process Modelling
• Experience of a configurable software product
• Requirements writing
• Use Cases
• Workshop facilitation
• Requirements management and traceability
• Managing change control
• Planning
• SQL
• XML
• Testing
• Customer support