Bilingual German/ French Technical Support in Reading, UK £24-28, 000+benefits

Company: Our client is known as one of the companies at the forefront of internet security, desktop security and web filtering technologies. They have won awards for their innovative and practical software and have grown to almost 5,000 staff in 20 years. Their software has been deployed by Enterprise and Small, Medium and Large customers across the US, Europe and Asia. To date they have protected websites in 50+ languages with their software solutions.

Role: As part of their ongoing growth they now wish to expand their European Technical support/ Customer Support team based in Reading, Berkshire (UK). Their Technical Customer Support team manages the initial customer query and assesses the problem. This involves diagnosing the problem, troubleshooting and attempting to use technical product knowledge to solve close the case.

The role of the Level 1 Technical Customer Support agent is to escalates complex problems to the TSA level s and/ or functional and/or development teams.

Skills: Opportunities exist for Bi-lingual German & French, German and English or French and English IT support professionals to join their team. The ideal candidates will support German and French customers via phone and email in both languages.

To be considered for the role you will need detailed knowledge of Technical Support; Windows, UNIX, firewalls and some network administration.

Gain: This is a great position for someone interested in joining a Technology company and wants to progress their tech career. Future positions in the TSA team will be presented and you will be offered the chance to get your CCNA and MCSE exams.

Excellent basic salary + benefits await.

Contact BeesWax Europe to arrange an interview or discuss this role in more detail. Alternatively email us your CV in word format to BeesWax Europe
+44 20 3468 4181
+49 69 5007 1333
+353 1 685 4448
+31 20 808 3008
+32 28008 1388