APPLICATION SUPPORT PROJECT MANAGER

Application Support Project Manager

Job Summary

To project manage the delivery of high priority production bug fixes to the live environment.

Key Tasks

* Ensure system cause analysis occurs on all high priority issues in a timely manner.
 Ensure all relevant Third Party/Application Support/Application Development resources are engaged.
* Communicate to and engage with the Customer Issue Management board, on any high priority customer impacting issues.
* Clear reporting and communication to business unit/units on status.
* Drive delivery of fixes from Application Support/Application Development/Third Party Suppliers weekly meetings if relevant.
* Coordinate scheduling of isolated changes via the weekly PM meeting to ensure the highest priority CRs are promoted.
* Liaise with App Support TLs to ensure resources are available for all isolated changes.
* Communication of high priority issues & resolutions to all relevant areas.
* Escalate to App Support Manager/Assistant Manager if corrective actions are not being identified and applied in a timely manner.

Personal Specification:

Essential:

– Hold a relevant IT or Project Management Qualification or currently studying to obtain a similar qualification.
– ITIL Certification
– Strong Business and/or Systems Analysis skills experience.
– Clear and concise communicator.
– Ability to balance a number of conflicting priorities and make decisions.

Desirable:

– Strong product knowledge.
– Delivery and quality focused.
– Demonstrate ability to work to strict deadlines and under pressure.