Application Support Project Manager

Application Support Project Manager required to project manage the delivery of high priority production bug fixes to the live environment for permanent role in Cavan

Key Tasks:
•Ensure system cause analysis occurs on all high priority issues in a timely manner.
•Ensure all relevant Third Party/Application Support/Application Development resources are engaged.
•Communicate to and engage with the Customer Issue Management board, on any high priority customer impacting issues.
•Clear reporting and communication to business unit/units on status.
•Drive delivery of fixes from Application Support/Application Development/Third Party Suppliers weekly meetings if relevant.
•Coordinate scheduling of isolated changes via the weekly PM meeting to ensure the highest priority CRs are promoted.
•Liaise with App Support TLs to ensure resources are available for all isolated changes.
•Communication of high priority issues & resolutions to all relevant areas.
•Escalate to App Support Manager/Assistant Manager if corrective actions are not being identified and applied in a timely manner.

Essential Requirements:
•Hold a relevant IT or Project Management Qualification or currently studying to obtain a similar qualification.
•ITIL Certification
•Strong Business and/or Systems Analysis skills experience.
•Clear and concise communicator.
•Ability to balance a number of conflicting priorities and make decisions.

Desirable:
•Delivery and quality focused.
•Demonstrate ability to work to strict deadlines and under pressure.

For more information on this exciting role please contact Emer Moore on 01-6321200 or send CV to Emer.Moore@icds.ie ICDS Recruitment Group is committed to providing a professional service. All communication is treated in the strictest confidence. Cv's are NOT released without candidates knowledge or consent.

www.icds.ie/recruit