Application Support Engineer

Application Support Engineer

We are currently recruiting for an experienced Application Support for our client – an international business and technology consulting firm based in Dublin South. The ideal candidate should come from a similar background and a similar position, with excellent customer service standards. Please note that this position is a bilingual position which requires Fluent English and either Fluent French or Spanish.

Duties / Responsibilities:

·        Owning incidents raised by our major financial services customers

·        Working towards meeting Service Level Agreements (SLAs)

·        Creating configuration fixes for customers

·        Working with the company’s systems project team to transition projects into support

·        Working with engineering to provide bug fixes

·        Ensuring interactions and work, are always documented within the ticketing tool

Candidate Requirements:

·        Technical competencies in application servers & database servers

·        Experience using ticketing systems

·        Technical degree such as Computer Science, or equivalent experience

·        Fluent English with fluency in either French or Spanish

·        Excellent customer service & communications skills

·        Critical thinker & problem solver

·        Detail oriented

·        Ability to work quickly and prioritise work

If this role sounds like the right fit for you, please apply with your most recent CV. This is an excellent opportunity to join a work leading IT company that boasts many prospects and career progression. We look forward to receiving your application.