Technical Account Manager (TAM)

New Relic 
Technical Account Manager (TAM) 
London, UK

If you have that special mix of DNA that makes an exceptional TAM – the blend of great business savvy and technical prowess – then we are a match made in heaven!  New Relic more than doubled our revenue last year (as we did in the year prior, BTW!). 

More important for you, our opportunities with enterprise customers increased at an even greater rate. We added more than 500 enterprise customers to our customer base, and have more waiting for our calls. With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.  

Working with the Enterprise Sales organization, you will use your technical expertise and business acumen to ensure our high-value customers are able to grow their business by leveraging the full scope of New Relic’s product suite. You will champion New Relic’s strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers. Are you ready to be part of this extraordinary story? 

To make a personal impact on a company that is changing the way the world uses software? The link to apply now is given below. The successful candidate will be adept at ensuring customer adoption and upgrades, and will have outstanding relationship building skills. S/he will have experience solving technical problems real-time, and will be a trusted advisor and solution architect.  

Responsibilities:

• Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
• Oversee the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
• Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management

Requirements:

• 5 years + of presales experience with the high tech industry
• Strong technical background and sales/customer orientation
• Specific experience in Application Performance Management (APM) concepts
• Development experience in one or more of the following languages – Java, .Net, Ruby, C, Python
• Clear understanding of network & system management solutions 
• Background in mobile device platforms & architectures (IOS & Android)
• Firm understanding of OO concepts
• Superior organizational and project management skills
• Strong presentation & negotiation skills
• Excellent communication, critical thinking & analytical skills
• Bachelors degree in Engineering/Computer Science or equivalent

A little about us: 

New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000+ customers use New Relic every day to optimize more than three million applications. 

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!

https://hire.jobvite.com/j?cj=o85y0fwv&s=Computer_Jobs