IT Support Associate – Retail Business and Desktop Support

12 month fixed term contract, dealing with and resolving any hardware, software and business system support issues daily for a large retail business.

Duties

* Provide 1st line support via phone and email and remotely.
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Develop an expertise in our in-house business systems.
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Create and amend business screens & reports via SQL, crystal reports and BI systems
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To take ownership of user problems and be pro-active when dealing with user issues
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Respond to queries from clients and help them resolve any hardware or software problems
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Support users in the use of computer equipment by providing necessary training and advice
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Configure & install Network Printers/Scanners
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Support Telephone and other hardware issues
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Monitor network performance and escalate communications issues.
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Assist with the selection and purchase of hardware and software.

Skills:

Previous Helpdesk/Support experience would be useful.
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Experience supporting ERP and/or Business Intelligence systems would be useful.
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Working knowledge of Microsoft office, and Microsoft Operating Systems.
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Knowledge of SQL or other programming languages.
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Knowledge Crystal reports or other report generators.
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Basic Knowledge of the retail business process/systems would be an advantage though not essential.
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In-house training will be provided on all keys systems.

IT Support Associate