License Administrator/ Auditor with German

The Global License Auditing department ensures that our customers fully comply with their license agreement as determined by SAP®. This is a unique opportunity to contribute to the overall success of the SAP group. The License Auditor interacts with technical (system administrator) and administrative (purchaser, controller, and so on) personnel from a customer point of view. From an SAP perspective, the License Auditor works closely with our sales and contract departments. Based in Galway, the License Auditor works with our German speaking customers.

Tasks:

– Communicate with our German-speaking customers on a daily basis and support them in performing the license audit process in their computer systems, giving advice on technical and contractual questions that customers may have
– Follow up with customers to ensure that license audits are completed
– Evaluate the results of the license audit that the customer has submitted and compare the results to the licensed software product agreements
– Liaise with our sales department regarding the findings of the license audits so that it can take any action required
– Enter data; remind sales people and customers about follow-up activities, and evaluate audit results and provide technical support by telephone

Requirements:

– Relevant work experience in a similar role is an advantage
– One to two years of previous experience in business administration is an asset
– Excellent oral and written communication skills in German and English
– Excellent customer focus
– Strong interpersonal skills and teamwork
– Assertiveness
– Reasonable knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
– Excellent organizational and follow-up skills
– Good technical background is an asset
– Reasonable knowledge of the SAP ERP application is an asset