You will play a key role on the Partner Services Helpdesk, providing support to SAP partners globally with a primary focus on German-speaking partners. The role involves - Developing a clear understanding of the SAP PartnerEdge program, the SAP Referral Program and the SAP Early Partner Program for SAP Business ByDesign as well as other...
Find out more
You have successfully applied for this job!
Sorry you can only apply the a role once.
The job you're currently viewing has expired, you will be unable to apply for this role!
Permanent
Partner Support Representative with German
Competitive Salary and Benefits Package
You will play a key role on the Partner Services Helpdesk, providing support to SAP partners globally with a primary focus on German-speaking partners.
The role involves
– Developing a clear understanding of the SAP PartnerEdge program, the SAP Referral Program and the SAP Early Partner Program for SAP Business ByDesign as well as other partner programs as they are launched
– Answering direct queries (phone and email) from partners regarding the administration and ongoing implementation of strategic partner programs
– Providing accurate and timely responses to all partner queries
– Preparing and distributing reporting information within SAP
– Collating and presenting proposals to SAP on ways to improve each of the programs from a partner perspective
– Providing support to Partner Service Advisors in all locations to assist them to manage their ongoing relationship with partners
REQUIREMENTS:
– 1-2 years customer support experience ideally from a helpline or account management environment
– Experience gained in the IT/Software sector is an advantage
– Degree – Business / IT an advantage
– Demonstrable strong interpersonal and team-working abilities
– Problem Analysis and problem resolution abilities
– Enthusiastic & pro-active, process-oriented person
– Relationship building/networking capabilities
– Customer focused and service-oriented attitude
– Experienced IT user – Outlook / Excel / PowerPoint and Database
– Proficient knowledge of German & English language essential. Knowledge of another European language will be an added advantage
– Excellent interpersonal and communication (verbal, phone & written) skills
– Strong time management capabilities
– Listening, Understanding, and Responding: Practices attentive and active listening, has patience to hear people out and can accurately restate and respond to issues and concerns
– Strong coordination and planning capabilities
– Able to work independently and take ownership of assigned tasks
– Highly self motivated and performance orientated
You can't apply for this job, is has expired.