Order Management Administrator with German

The Order Management Department function supports the business processes for the administration of SAP License and Maintenance Software contracts and invoices.

Order Management are responsible for the following stages of contract administration:

– Order verification and processing
– Fulfillment, including software delivery and download
– Invoicing Processes including invoice creation, billing block review and PO collection
– Post sales support including transfers, migrations & amendments and archiving of documentation
– Query handling and period close monitoring

Both software and Maintenance contracts are supported for the following main sales channels and product areas:

– SAP Large Enterprise and SAP All-in-One orders
– SAP Indirect Channel including SAP All-in-One and SAP Business One
– Business Objects Direct order

Business Objects Indirect orders including VARs, OEMs and Distribution channel.

Tasks:

– Processing software license orders, through to invoicing, complying with the company’s Revenue Recognition Policy
– Liaising directly with the Sales force in cases where there are issues relating to sales orders
– Answering Internal/External Customer query tickets within agreed Service Level Agreements
– Ensure customers receive correct software and access keys
– Use initiative to improve processes and drive efficiency in the team
– Support across teams when workload is high to ensure deadlines are met

Requirements:

– At least 2 years of contract administration experience looking for a role in an international software company
– Experience with SAP would be beneficial
– Can demonstrate that they have a successful track record working in a similar position
– Experience working through busy quarter-end periods
– Ideally has experience in managing a heavy workload and is used to working under pressure in a team environment
– Understanding of products and support levels so as to deliver high quality service to Internal & External Customers
– Customer Focus – always demonstrates a desire to help and serve customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or external alliances
– Commitment to Results – consistently meets or exceeds mutually agreed upon individual/team performance objectives. Drives to excel in every aspect of the business
– Open Communication – clearly conveys thoughts, concepts, directions and feelings—both verbally and in writing. Listens attentively to others’ point-of-view
– Collaboration and team work – works in collaboration with others towards mutual success and team objectives
– Quality focused: Ensuring all output whether verbal or written is of the highest standard and meets and addresses customer questions
– Advanced level of MS Word, Excel and Outlook
– Fluent in English and German
– Can demonstrate that they can learn quickly and use their own initiative
– An enthusiastic individual with excellent organisational skills, an eye for detail and strong customer-orientated focus