Operations Specialist with Italian

Standard Title: Operations Specialist – Swedish or Dutch or Italian.
Reports to: Services Operations Manager
Department: EMEA Enterprise Services Operations
Travel required: 20%

Summary
At Microsoft EMEA Operations we have a passion for customers, partners and technology. We provide solutions to deliver more software to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need. Microsoft Consulting Services (MCS) helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are currently looking to recruit six Operation Specialists to manage our relationship, satisfaction, and business results with the Consulting Services Practices within the EMEA region.

Do you have a passion for Operational Excellence and would like the opportunity to represent Microsoft EMEA Operations?

Do you enjoy working in a multi-national environment across diverse teams and cultures?

Are you interested in building strong relationships with key stakeholders within the Consulting Practices, acting as the escalation point for Operations, engaging with internal support teams to ensure service level agreements on key activities are achieved or exceeded?

Are you an excellent communicator and influencer capable of developing & driving effective solutions, working with internal groups to re-engineer processes, programs, or systems, resulting in improved experience?

Do you see yourself as part of a progressive team that is credible as a business partner that drives creative, value add solutions for our clients?

Do you enjoy managing operational readiness, engaging with Consulting Practices on the launch of new programs, policies, systems rollouts and process improvements?

If so we have the perfect job for you……
Responsibilities
The Operations Specialist interfaces with Microsoft Consulting Practices to ensure that the Order to Cash policies and processes are managed in a compliant and an efficient manner. The Operations Specialist is accountable for driving operational excellence across Services Operations, through the identification and creation of solutions to solve deficiencies, improve performance and maximize revenue within their business segment. They are also tasked with driving change when appropriate.

Key Responsibilities of this position include:

Manage the business relationship with multiple Engagement Managers within country Consulting Practices, providing business insight and support to ensure that customer engagements are managed effectively and efficiently through the engagement life cycle, thus optimizing the customer experience
Business Management & Reporting : Engagement Manager Reporting; Engagement Manager formal Reviews; Services Leadership Reporting, Business & Compliance reviews, Backlog management, Revenue accrual support, Scorecard & Ops Health reporting
Contract Management: Manage the relationship with multiple Services Executives to ensure contracts are approved and fully executed
Engagement Management encompassing Project and Task setup; Task Maintenance, Closure and CSAT Survey review
Subcontractor Management
Billing & Accounts Receivable Management
Ensure that the Services Business is managed in a compliant manner and that all processes and procedures are documented and that the field is trained as appropriate
Frequent travel is required with this role

Requi