Operations Account Manager with German

Summary

Microsoft Business Solutions (MBS selling MS Dynamics) is one of the fastest growing Microsoft organisations. It offers integrated business applications and services that allow small and midsize organisations and divisions of large enterprises to connect employees, customers and suppliers for improved efficiency. MBS applications are delivered through a worldwide network of Channel Partners that provide specialised services and local support tailored to customer needs.

Responsibilities

The Operations Account Manager interfaces with Microsoft's external stakeholders and drives strategies to pro-actively address and simplify complex issues, communicate program changes, and works to minimize sales related Operational issues. The portfolio extends across verticals and other business groups.

The Operations Account Manager is accountable for excellence in overall operational performance for their Partner base and identification and creation of solutions to improve performance, support the subsidiary in maximizing revenue, and driving change on a global level when appropriate.

Key Responsibilities of this position include:

Subsidiary Relationship: Deputy to EOC Area Lead for Country/Region as appropriate. Participate in formal ROBs within the subsidiary representing both Operations and the Partner. This position will play a significant role in defining the rules of engagement with subsidiaries, and channel partners for the defined scope of responsibility. This role will serve as an operations consultant, a thought leader, and drive a thorough understanding of the lines of business and portfolio it supports. This role will also enable sales and revenue growth through new operational business models.

Relationship Management: Own Partner relationship and drive Conditions of Satisfaction plans with both the subsidiary and within Operations.

Business Insight: Accountable to key metrics supporting scorecard goals and commitments. Drive shared commitments with subsidiary & cross organizational teams to deliver business results. Participate in Sales cycle and influence operational goals and planning through strategic insight and action.

Key activities:
Enhance Field & Channel Productivity through proactive Partner performance management
Reporting & Business Intelligence to support subsidiary revenue targets
Operational Account Management (Inc. Field and Partner Satisfaction)
Channel Design, Readiness & Management
Influence Program Rules & Design

Essential Requirements

Minimum 8-10 years demonstrated work experience in account management, customer service, bsiness operations, licensing, supply chain management or logistics.
BA/BS or equivalent required.
Demonstrated excellence in customer service and account management.
Experience in international and / or domestic logistics or supply chain management.
General knowledge of international business and a high degree of cultural awareness and sensitivity required.
Strong analytical, problem solving, and decision making skills
Ability to develop and implement creative solutions and influence others in their adoption.
Excellent oral and written communication skills, including presentation experience and interpersonal skills.
Ability to communicate effectively with all levels of business if required
Willingness to travel
Excellent command of English and fluent German