Due to continued expansion, we are currently looking to recruit an experienced French speaking Technical Support Engineer for a full time permenent position to be based in Cork, Ireland. Our client is an I.T multi-national with over 2,000 people working in Cork Salary On Offer: €35k - €40k plus excellent benefits and real career progression...
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Permanent
Urgent French Level 2 Tech Support
Negotiable
Due to continued expansion, we are currently looking to recruit an experienced French speaking Technical Support Engineer for a full time permenent position to be based in Cork, Ireland.
Our client is an I.T multi-national with over 2,000 people working in Cork
Salary On Offer: €35k – €40k plus excellent benefits and real career progression opportunities
Duties:
• Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
• Maintains a “closed-loop” communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
• Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers. Contributes to centralized problem identification and resolution database.
• May identify and interpret interoperability and support matrixes.
• Provides input to training programs and/or serviceability enhancements as requested by the Field and Technical Support Departments.
• Reviews training materials and procedural documentation as requested.
• Communicates effectively to internal and external customers as necessary through a variety of mediums.
• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
• As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.
Skills:
• Position prefers an Associate or Bachelor of Science Degree in Computer Science, Engineering, or equivalent industry related experience.
• Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures.
To apply, send your cv to mwade@sigmar.ie
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