Linux Technical Support Level 2

Due to continued expansion, our client is looking to recruit an experienced French/German/Spanish or Italian speaking technical support engineer for a full time permanent position in Cork, Ireland.
Salary: €36k – €40k d.o.e plus full benefits on offer
The successful candidate must be degree qualified and have at least 2 years supporting the Linux platform.
Duties:
• Applies general systems level technical expertise to standard to moderately complex systems level customer issues.
• Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
• Identifies and provides resolutions to an assortment of technical problems.
• Provides validated technical information, support process instructions and special support requirements to the customer base.
• Engineers provide problem determination and resolution for customer issues.
• Develop and implement resolutions to identified problems, and follows standard practices and procedures.
• Identifies, records and proactively revises current procedures and tools to improve customer satisfaction.
• May need to engage or escalate to more senior resources to resolve more complex issues.
• May assist in problem recreation and failure analysis of systems level issues.
• Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
• May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate.
• Communicates effectively to internal and external customers as necessary through a variety of mediums.
• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

Skills:
• Position prefers an Associate or Bachelor of Science Degree in Computer Science, Engineering, or equivalent industry related experience.
• Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures.
• Must possess excellent research/technical and troubleshooting skills.
• Ability to support and communicate with customers over the phone or preferred communication method by customer.
• Fluency in French/German/Spanish/Italian is a requirement for this role.

To apply, send your cv to mwade@sigmar.ie or call Mark on 353 21 431 5770