Senior Online CRM Manager Dublin Senior Customer Relationship Manager required for leading Irish business involved in the online sector across multiple jurisdictions. You will be responsible for developing a company wide business strategy embracing all client-facing departments. Developing an effective strategy ensuring people, processes and technology work in synergy to increase profitability and reduce operational...
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Permanent
Senior Online CRM Manager
Senior Online CRM Manager Dublin
Senior Customer Relationship Manager required for leading Irish business involved in the online sector across multiple jurisdictions. You will be responsible for developing a company wide business strategy embracing all client-facing departments. Developing an effective strategy ensuring people, processes and technology work in synergy to increase profitability and reduce operational costs
Responsibilities
* Develop CRM strategy including KPI’s
* Track and measure multichannel campaigns, analyse segments, geographical and behaviour reports. Customer retention
* Develop communications platforms, email, SMS, postal , Social media
* Co-ordinate customer communications
Requirements / Skills
* 7- 10 years experience within a CRM role, preferably at a senior management level
* Degree in business or marketing field
* Strategic thinker, pragmatic and be able to manage a team and buy in from other departments
* Strong understanding of communications technology, email, SMS, via the Web (cloud-computing and SaaS)
Salary
Negotiable 80-90K plus bonus for the right person
For further information, complete job spec send CV in confidence to Elina or call 01-6035076
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