Business Systems Analyst – South East Based

Business Systems Analyst – South East Based

Reporting to the IT Manager, the purpose of this role is to provide application and operational training and support to IT users as part of a performance driven IT team.

Responsibilities include:-
Technical
 To provide application and technical support on all business systems.
 To co-ordinate and complete problem investigation and resolution for all operational IT hardware and software.
 Documentation / management of user requirements through to implementation and training.
 To provide operational support for all business systems.
 Planning and implementation of applications and systems.

Business
 To become familiar with existing and new IT systems.
 To provide application training and operational support to users.
 To manage the implementation and development of IT systems.
 To liaise with suppliers / service providers as required in pursuance of service delivery.
 Management and control of IT projects.

General
 To provide backup to other members of the I.T. Department.
 Assistance in investigation, design, testing, training and implementation of new systems
 To assist with business systems recovery procedures.
 To ensure compliance to departmental operating standards and procedures.
 Assistance in implementation, testing and execution of disaster recovery plans.
 To manage and order consumables necessary for normal operations.
 Undertake other related duties assigned on an ad hoc basis Manager

Experience required:-
 Third level qualification and or 3yrs experience
 Knowledge of ERP systems, Servers, Citrix, Microsoft Office, Lotus Notes, AS/400 (essential) , Cognos, Softco, Trusted Link
 Self Starter with a proven ability to troubleshoot
 Project Management Experience – inc PM tools & flowcharting
 Good teamwork, time management and communication skills