realTime is seeking an experienced Creditor Claims Architect for a senior role with their Client. You will build deep commercial insight into the Company's claims costs across all underwritten Creditor products. You will contribute to the General Insurance(GI) Customer Services Claims strategy as a key interface with other stakeholders in GI. Also quantify and manage...
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Permanent
Insurance Creditor Claims Architect
realTime is seeking an experienced Creditor Claims Architect for a senior role with their Client.
You will build deep commercial insight into the Company’s claims costs across all underwritten Creditor products. You will contribute to the General Insurance(GI) Customer Services Claims strategy as a key interface with other stakeholders in GI. Also quantify and manage the realisation of commercial opportunities in Creditor, through the development and delivery of a programme of continuous improvement in claims and other core processes with specific emphasis on Six Sigma and Lean methodologies.
You will also develop the capabilities of the in-house team to drive the Company’s commercial performance within claims, manage risk and build customer advocacy. You will prioritise and deliver key process and system changes and fixes.
Accountabilities:
Work closely in partnership with the GI Claims Insight and operations teams to deliver control of claims spend and operations process and to eliminate waste through the clear identification of claims and direct cost improvement opportunities and plan to capture them – clear direction, claims strategy and priorities.
Set and acheive annual targets on projected claims management activities (including fraud, leakage reduction, medical advice) on claims costs in a way that will impact on business planning, claims cost, risk prices and capital reserving.
Lead and drive process and system changes to deliver profitability, improved customer service and robust operational controls across the business.
Ensure the team operates within the policies and guidelines of the Company’s Risk Management and the external regulatory environment.
You will work with a number of direct and indirect reports and a very small amount of travel will be part of this role.
You will have 8 years experience in Insurance Claims along with proven experience developing and implementing a Claims strategy.
If you are keen on this role, send your CV to niall.mcniff@real.ie and call 01 652 0 652
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