SENIOR TECHNICAL SUPPORT TECHNICIAN – PARIS

Senior Technical Support Technician – Paris, France

My client is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful Senior Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

You will be fluent in both verbal and written French and English.

Requirements:
This position requires 3 years of hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.

Qualifications:
• Strong analytical skills with demonstrated problem solving ability.
• Previous experience in which high levels of initiative, judgement, and tact have been demonstrated.
• In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
• Ability to develop clear, concise documentation.
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
• Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.

Technical Qualifications:
• An advanced understanding of technical issues, both hardware and software.
• Linux/Unix system support and ability to write simple scripts in some administrative language.
• Active Directory and Windows Server administration. Windows Vista and XP System Support. (Apple Mac support is desirable)
• A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
• A good understanding of VoIP technologies