Support Consultant

SAP Ireland is the leading provider of high-quality IT support & services to international SAP customers. Currently we are looking for a Support Consultant with Financial or Supply Chain expertise and fluency in English to support customers that are using our SAP Business One solution for small and medium businesses.

In this challenging role, you will join the global Business One organisation on its mission to achieve total customer satisfaction in the mass volume market. You will have a dual reporting line to the global functional topic lead and to the local Support Team Manager.

Tasks:

– Troubleshooting complex 2nd and 3rd level issues (finance / supply chain) reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
– Correctly evaluating the impact of the reported issues on our client’s business
– Liaising with Development Teams to identify bugs and missing product functionality
– Documenting solutions to known issues and consulting questions
– Moderating Product Discussion Forums
– Participating in internal projects that drive Support Automation and Partner Enablement

Requirements:

– 2 years Product Support experience in a Multinational Company (preferred)
– Degree in Business or a Financial Discipline (second degree in IT an advantage)
– Good knowledge of the business process at small or medium business from financial or supply chain perspective
– Good knowledge of ERP applications
– Accounting/Book-keeping knowledge in the EU will be an advantage
– Some knowledge of SQL query language preferred
– Good understanding of IT technologies
– Excellent problem solving & analytical ability
– Strong customer focus & interpersonal skills
– Fluency in English
– Excellent communication skills (written and oral in all required languages)
– Ability to work as part of a multi-cultural team