Due to continued expansion, we are currently looking to recruit an experienced new Technical Support Engineers with strong Unix and Database experince. Salary is between €35k and €45k based on the candidates experience and expertise plus full benefits Candidates must be fluent in English and one of the following languages • Italian, • German, •...
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Permanent
Tech Support Level II/III – Unix & Database
Negotiable
Due to continued expansion, we are currently looking to recruit an experienced new Technical Support Engineers with strong Unix and Database experince.
Salary is between €35k and €45k based on the candidates experience and expertise plus full benefits
Candidates must be fluent in English and one of the following languages
• Italian,
• German,
• French,
• Spanish.
The successful candidate will apply general systems level technical expertise to standard to moderately complex systems level customer issues.
Duties
• Identifies and provides resolutions to an assortment of technical problems.
• Provides validated technical information, support process instructions and special support requirements to the customer base.
• Engineers provide problem determination and resolution for customer issues.
• Develop and implement resolutions to identified problems, and follows standard practices and procedures.
• Identifies, records and proactively revises current procedures and tools to improve customer satisfaction.
• Need to engage or escalate to more senior resources to resolve more complex issues
• Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
• May assist in problem recreation and failure analysis of systems level issues.
• Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
• May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate.
Skills
• Bsc in Computer Science or related discipline
• 2 -3 Years experience in a similar environment
• Native German, French, Spanish or Italian
To apply, send your cv below or call Mark on 353 21 431 5770
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