Application Support Manager

Job Title Applications Support Analyst –
Reports to IT Applications Support Manager
Job Summar Technical responsibility for supporting key applications that support critical business processes

Key Tasks and Responsibilities
• Responding to Application support calls logged via the QI call management system within target SLAs.
• Provide support for the monitoring of key business applications.
• Applying configuration changes to key applications (within the QI Change Management process)
• Application of security updates to applications
• Application testing
• Delivery of project based work to agreed target dates.
• Liaise and manage third party suppliers
• Provide on-call support

Qualifications & Education
Essential:
• Hold a relevant IT Qualification and experience in a similar role.

Desirable:
• Degree in IT or equivalent experience

Experience
Essential:
• 2 Years+ experience in a similar role.
Desirable:
• 5 Years+ experience in a similar role.

Specific Skills
Essential:
• Have strong Windows Operating System, application & Printer support skills
• Basic knowledge of networking concepts
• Awareness of application design principles and coding standards
• JAVA, J2EE, HTML

Competencies
Essential:
• Must be able to maintain focus whilst under pressure
• Excellent troubleshooting and analytical skills.
• Very strong Technical skills across a number of platforms including operating systems
• Clear and concise communicator.
• Ability to balance a number of conflicting priorities and make decisions.
• Strong communication skills.
• Delivery and quality focused.
• Ability to act as a part of a team.
• Willing and able to adapt to new technologies.