Technical Support Engineer – Unix

Technical Customer Support Engineer (Unix) – Permanent – Competitive Salary

Our client is a large multinational company working in the telecommunications industry and wireless networks. Creating the ultimate in Wireless data services accessed everyday by over one billion customers.

Our client currently has a position available for both a Customer Service Engineer and a Senior Customer Service Engineer to be based from their Belfast office.

Main Responsibilities:
* Serve as the primary support contact and technical support liaison to assigned customer. 
* Provide a high level of technical competence to independently resolve complex trouble reports
* Maintain information on assigned customer, including contact points, deployment data, remote access method(s) and other information as requested by management
* As necessary, escalate issues in accordance with relevant client Customer Support procedures
* Travel to customer data centers as required, to fulfill tasks such as issue resolution, upgrades and performing assessments and site/system audits
* When a software bug is discovered, log issues in the bug tracking system, reproducing the bug and providing all reasonable data to the Engineering Group
* Create knowledge base documentation for all resolved issues when an existing document does not exist or the issue is not covered by product documentation;.
* Work toward becoming a subject matter expert in one or more relevant client products or solutions and in one or more relevant non-client technologies
* Willingness to work in pager on-call rotation

 Essential Criteria:
* At least two years (4 years for Senior) experience in a role which required troubleshooting of applications running on UNIX or Linux
* Working knowledge of TCP/IP and internet protocols
* Familiarity with network sniffer tools such as wireshark/ethereal, snoop or tcpdump
* Two years experience in a customer facing role

 Desired Criteria
* A scientific degree.
* Provided support to a Tier1 or Tier2 Mobile/Telecoms Operator
* Mobile networking experience with skills in CDMA, 1xRTT, GSM, GPRS, PDSN, SGSN, GGSN and tunneling protocols
* In depth knowledge of TCP/IP and application protocols including HTTP, RADIUS etc.
* Low level problem analysis and troubleshooting in a UNIX environment, ideally Solaris 10.
* Scripting experience – Perl, shell etc
* Familiarity with debugging tools such as dtrace.
* Experience of network equipment such as Routers, Switches and Load Balancers.
* Knowledge of C/C

In return our client is offering a highly competitive salary package as well as the opportunity to work with a Worldwide business in a fast paced and ever growing market.

If you have the necessary experience and wish to apply please send your CV with salary expectations and current availability to Dene McFarlane at BluePrint Appointments.