Senior IT Administrator / Solutions Engineer

Position: Role: Senior IT Administrator / Solutions Engineer

Location: Galway, Ireland

Position requires a background in Network Administration and IT infrastructure but also must have experience in software solution setup with a track record of integrating in-house and 3rd party software solutions successfully. The ideal candidate will be a self starter and highly motivated, able to work on his/her own and within a team environment across QA and Development Engineering, also able to work across organizational boundaries. Team leadership is not a requirement. The ideal candidate needs to be comfortable working as part of a fast moving software development lab, capable of demonstrating an enthusiastic approach to learning new technologies and skills with a willing attitude to execute different responsibilities.

Responsibilities:
● Prime for common Internal lab infrastructure
● System State, Network//Tape/Disk backup procedures, Network Installations, Configuration and management of servers Firewall maintenance, network security and configuration.
● Manage and implement proactive monitoring of key lab infrastructure
● Design, manage and support the growing network infrastructure
● Acquire detailed solution level working knowledge across all components and features of UC implementations. This includes the ability to configure and administer all components to implementation level, and to understand operation to protocol level.
● Collaborate with internal and external groups including Design,
● Troubleshoot solution and system level issues. This includes the ability to debug solution level issues through trace analysis.
● Assessment of solution implementations. This includes the assessment of appropriate test and tools requirements and capacity requirements.
● Document solution implementations
● Prepare and deliver presentations, tech transfers and webinars to internal and external audiences.
● You will be required to act as technical prime for certain projects you are involved with

Required Skills
● IP, TCP/IP, routing and switching, network address translation, domain controls – Set up and administration.
● Excellent knowledge with network sniffers/analysers
● Strong initiative, self-learning, and ability to work alone or in teams
● Strong communication and presentation skills
● Strong technical skills
● Strong problem solving and analytical skills
● Strong knowledge of products in a Linux environment.
● Knowledge of UC products, enterprise telecommunications systems and IP Telephony protocols including at least some of the following SIP, H.323, RTP, XMPP, SIP/Simple.
● Excellent analytical skills, ability to understand complex problems and to generate appropriate solutions
● Excellent verbal and written communication skills, with an ability to express complex technical concepts in business terms.
● Strong interpersonal skills with the ability to work well in cross-functional project teams
● Ability to cope with changing priorities and multiple assignments
● Ability to work in a team environment and communicate effectively with peers.

The following skills would be an advantage
● Previous experience using Agile development methodologies (SCRUM etc).
● Experience with Real-Time Media Processing, Audio/Video Codec’s (G.711, G.729, etc).
● Experience with Virtualisation Technologies (Citrix/Xen, VMWare etc).
● Experience with Avaya Communication Manager
● Experience with Avaya Session Manager
● Experience using Empirix products for performance and functional testing (Hammer G5 etc.)
Education and Experience
BS in Computer Science or Software Engineering or equivalent and 6+ years experience in software development.

ABOUT AVAYA
Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Unified Communications
Avaya’s Unified Communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device.
Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.
● Avaya employs approximately 20,000 people worldwide, including 3,400 research and development professionals.
● Avaya has approximately 5,100 patents or patents pending, and about 10,000 channel partners worldwide.
Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:
● No. 1 in Worldwide Unified Communications and Telephony Systems
● No. 1 in Worldwide Contact Center
● No. 1 in Worldwide Enterprise Messaging
● No. 1 in Worldwide Audio Conferencing
● No. 1 in Worldwide Maintenance Services
Additionally, Gartner places Avaya in the Leaders Quadrant based on its completeness of vision and ability to execute:
● Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, 2010
● Leaders Quadrant in Gartner Magic Quadrant for Unified Communications, 2010
● Leaders Quadrant in Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, 2010