SIL Interoperability Solution Engineer

Avaya Interoperability Solution Engineer

About Avaya
Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device. Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Job Description:
As a member of Avaya Solution and Interoperability team, the engineer will be installing, setting up and configuring Avaya products to integrate with 3rd party products. These requests may be driven by internal Avaya teams (Product House, Marketing, etc..) or by external DevConnect members. This role involves up-skilling on 3rd party product to integrate these with Avaya products to form different solutions. 80% of the time of this position will be hands-on integration/configuration of systems within a lab environment. In the remaining time, the engineer writes Application Notes, to be used by installers and customers, which detail how the solution was configured in the lab environment. This serves as a benchmark for field installations. The engineer will also be required to interface directly with Avaya customers when field issues are escalated to DevConnect, and work with Avaya Tier3/4 engineers to troubleshoot and reproduce the customer’s problem until a resolution is found. The engineer will also be responsible for working in parallel on multiple projects that are in various phases of the testing cycle.

Practical hands-on experience with enterprise voice and data products. The candidate should have a solid foundation in IP telephony and data networking, including IP PBX’s, CTI, IP Switching & Routing, ISDN, and VoIP (H.323/SIP). Familiarity with Avaya products will be very beneficial. 3rd Party product knowledge would be helpful.

Qualifications:
 Must have hands-on experience configuring at least one of the following IP PBXes: Avaya, Nortel, Alcatel OXE, Siemens Hi-Path 4000 or Siemens HiCom 300.
 Knowledge of Avaya Product suite would be beneficial
 In depth knowledge of VoIP and TDM protocols, including SIP, H.323, H.248, ISDN.
 Data networking expertise, with the ability to configure switches, routers, firewalls, vpn appliances, and wireless access points.
 Experience configuring the following Linux services on CentOS/Redhat: BIND, FTP, OpenSSL, NFS and PAM.
 Excellent analytical and troubleshooting skills.
 Excellent written and verbal communications in English.
 Bachelors degree, or experience equivalent with minimum of 5 years (8+ desired) with solid experience using debug tool, protocol analysis test tools, etc..