SIL Service Provider

Avaya Service Provider Engineer

About Avaya
Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device. Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Job Description:
As a member of Avaya Solution and Interoperability Lab, the Service Provider engineer will be responsible for validating SIP trunk interoperability between the different VoIP service offerings provided by Service Providers and Avaya products & solutions. The Service Provider engineer will be responsible for
• Setup and Configuration of Avaya solution to work with Service Provider offering
• Test Plan execution to verify correct configuration
• Maintain and upgrade Avaya products when required
• Defect identification and tracking critical configuration issues
• Creation and publication of test results and Application Notes on the Avaya website.

The incumbent will work closely with other engineers, developers, and architects within the Service Provider alliance team and across Avaya. It is also expected that the candidate will directly interact with Service Providers. The candidate should have excellent analytical and troubleshooting skills. A solid knowledge of IP telephony, data networking, contact center, and unified communications is desired.

Qualifications:
• 3+ years of telecom experience with emphasis on SIP. Solid understanding of H.323 & SIP technology and standards, Session Border Controllers, SoftSwitches, and Service Provider environments would be desirable.
• Configuration expertise with multiple Avaya platforms is desirable, including Avaya Aura® Communication Manager, IP Office, CS1000, SIP Enablement Services (SES), Session Manager (SM), Voice Portal (VP), Meeting Exchange, and IP Phones.
• Some travel may be required.
• Strong interpersonal, written and verbal skills required