Systems Support Specialist – 2 year contract

Job Category: Analyst (Business/Systems), Technical Support – L 1, 2,3

Job Type: Contract – 2 Years

Level of IT Experience: 1 – 5 Years

Area: Dublin North

Location: Dublin, Ireland

Salary: €30,000 to €35,000 per annum

Duties and Responsibilities

• Responsible for supporting internal data management system

• Supporting and resolving software issues reported by customers

• Support Reporting Systems and data interfaces

• Investigate and Resolve data issues reported by customers

• Ensure customer satisfaction when handling an incident – actively supporting the customer and keeping them up to date though out an incident lifecycle.

• Responsible for the upkeep and creation of all technical documentation within the areas of responsibility.

• Quickly attain subject-matter expertise in area of responsibility.

• Effective, relevant and timely communication with all parties.

• Liaise with Third Party suppliers, managing third party relationships and support 3rd party software.

• Assist in the implementation of new systems

• Work across all parts of the IT group (including support activities, design of new solutions, implementation of solutions, and testing).

Skills and Experience

• Will require excellent interpersonal skills and an ability to communicate effectively.

• Fluent English and superior communication skills – both written and verbal

• Educated to Diploma or Degree level on a technical subject

• Ability to influence technical discussions and provide technical leadership

• Experience of reporting systems

• Experience of data analysis and support

• Past experience in delivering systems support

• Minimum of 2 years experience in a similar position.

• Self-motivated with ability to prioritise and work to demanding deadlines

• Structured, organised and a team player.

• Ability to demonstrate use of initiative.

• Full Drivers License preferable.