We are currently seeking to recruit for 2 Desktop Support Analysts to join a leading international employer at their County Antrim facility on a temporary contract, running initally until December 2012. You will be responsible for providing the high level of quality support required by a world class organisation there is an opportunity for 2...
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Contract
Desktop Support Analyst
holiday pay, free parking
We are currently seeking to recruit for 2 Desktop Support Analysts to join a leading international employer at their County Antrim facility on a temporary contract, running initally until December 2012.
You will be responsible for providing the high level of quality support required by a world class organisation there is an opportunity for 2 X Desktop Support Analysts to join the organisation to assist with both daily operational IT support and execute a refresh of the one of the countries largest desktop fleets.
The successful candidates will be joining a highly motivated, innovative team who have an outstanding track record of performance and continuous service improvement. Key to this role is the desire to look for better ways to provide service to the end users and work with the rest of the team to implement them.
Key Responsibilities:
Reporting to the Desktop Supervisor the support analyst will work within the team, which has responsibility for supporting and maintaining desktop systems within the organisation.
Primary responsibilities will include but are not limited to:
* The deployment of desktop devices (PC’s, Laptops, tablets, printers, etc) to the organisation to agreed levels of quality.
* The support of desktop devices, network equipment and desk phones
* The support of factory production systems.
* The creation and maintenance of support documents.
* The support of current and future projects.
* Any other tasks required as directed by line management.
Qualifications and Experience Required:
Essential:
* 1 year’s experience of desktop support in a business environment.
* Experience of deploying desktop devices in a business environment.
* Strong working knowledge of Windows XP and Windows 7.
* Strong working knowledge of Microsoft Office 2000 or greater.
* Excellent interpersonal and communication skills.
* Must be willing to work non-standard business hours when required.
Desirable:
* Have or be working towards Microsoft accreditation(s)
* Experience of Lotus Notes support
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