GERMAN Customer Support Manager

Manager Network Support GERMAN

Oversees the technical support of company customers by field Engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
Supervises Engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design Engineering and software development on design, reliability and maintenance issues
Ensures that Engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs
Selects, develops, and evaluates personnel
Provides Engineering support to customers, customer support personnel and field support staff on systems and product issues.
Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
Provides technical feedback to Engineering concerning product changes/enhancements.
May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
Creates tests, tools, and diagnostic procedures for use by product support personnel.

Requirements:
5 years in a similar Role
Bachelor’s degree in relevant field.
German Language Essential

For further details please call Audrey Bleach on 091 563868 and email a copy of your CV ableach@sigmar.ie