SAP Application Support Team Lead

Our Client is an international business due to growing needs an opportunity has arisen to join our client’s business service team.

The role is that of SAP Application Support Team Lead reporting to the Business Solutions Manager.

The main functions of the role include:

• Manage the provision of mission critical SAP services to the Our Client Business Units, and 3rd party Customers, on a 24/7 basis.
• Manage a team of SAP Support Analysts including provide guidance to members regarding work procedures, technical issues, work priorities, and special requests from customers.
• Co-ordinate the response to operational issues and escalate with external service providers when applicable.
• Communicate with Businesses for routine service reviews and to address adhoc operational issues.
• Ensure speedy closure of tickets by following up with support groups and with users.

Ideally candidates will have the following skills and attributes:

• Minimum of 3 years Service Desk experience in leadership/supervisory capacity.
• Minimum of 5 years experience of supporting SAP applications.
• Excellent verbal, written, communication skills.
• Excellent Customer Service skills.
• Drive and ability to see problems through to resolution.
• Well-developed inter-personal skills and ability to work in a team environment.

If you feel you have the right experience for this role please feel free to get in contact and send your up to date CV in confidence to Kylie