2nd line Support Specialist Multinational Environment Rapid career development Continuous training provided by the company This is an opportunity for a talented 2nd line Support Specialist to join a company that has proven to be a leading provider of performance marketing software. In this role you will be part of a multinational and dynamic team,...
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Permanent
2nd line Support Specialist
2nd line Support Specialist
Multinational Environment
Rapid career development
Continuous training provided by the company
This is an opportunity for a talented 2nd line Support Specialist to join a company that has proven to be a leading provider of performance marketing software.
In this role you will be part of a multinational and dynamic team, having the opportunity to demonstrate your experience in delivering a remarkable support service to given queries.
You will:
Accept and respond to customer user and technical queries
Escalate queries that cannot be resolved within 2nd line to 3rd line, ensuring all pertinent information is gathered and that details are accurately entered to the requestors and the various divisions’ satisfaction.
Achieve KPIs and objectives as set out by their Line Manager
Experience
Knowledge of IIS and Windows Servers, .NET, HTML, CSS and JavaScript.
Ability to write SQL queries.
For more information on the role please send your CV to Ignacio Candel in confidence to ignacio.candel@archer.com.mt or contact me directly at 356 2777 2472
See more related roles at http://www.archer.com.mt/infrastructure-jobs/
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