• To lead the definition of individual test strategies, processes and procedures. To liaise closely with Business Analysts and project / programme management personnel to ensure testing is robust and comprehensive
• To manage end-to-end testing activities, including estimating, definition of detailed delivery schedules, testing milestones and dependencies, acceptance criteria, quality criteria, commercial arrangements and financial parameters, management of sub-contractors / partners
• To ensure sufficient resource and skill levels are forecast and in place JIT. To ensure staff are equipped and fully briefed about testing requirements (will include operational personnel for UAT)
• To manage testing delivery against the agreed plan and initiate ‘remedial’ action (or escalation), when required. To ensure the smooth transition from testing into ongoing support and delivery
• To ensure the testing methodology is robustly followed, particularly with regard to planning, control, reporting, documentation, quality, risk analysis and management and change control
• To prepare and control testing budget and ensure delivery against financial targets set. To ensure accurate financial forecasting of the performance
• To ensure the highest levels of customer satisfaction throughout the testing activities
• To ensure all testing ‘stakeholders’ are identified and sufficiently informed and involved during all stages of the testing activity. To ensure each individual ‘stakeholder’ provides high levels of personal and public support to the testing activity
• To participate in sales campaigns, particularly leading the demonstration of our testing credentials and capability to potential clients
• To ensure appropriate and timely reporting of all activities and escalation (within company and to the customer), where necessary
• To lead, manage, coach and mentor all personnel in the team to ensure high levels of performance and to develop ‘new talent’ within the Company for the future
• To set and agree objectives for personnel in the team to ensure achievement of results and focus and motivation of staff. To monitor performance against targets on a regular basis; taking remedial action as necessary
• To provide input to the definition and update of the Company’s overall testing methodology and standards
• To define testing tools and automation required. To create the business case for any investment in testing tools or automation
• To complete ad hoc duties and tasks allocated through line management chain from time to time